10-13-2019 09:37 AM
My laptop is Locked
i reseted my laptop and it was loading as hp and then a black screen came the Mouse point was working in the black screen but it didn’t start
and I got it a week ago
10-15-2019 12:37 PM
Welcome to the HP Support Community.
Let's reset the Laptop here:
Also, let's perform a test here:
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
Click Extensive Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee