Highlighted
alice885 Honor Student
Honor Student
2 0 0
Message 1 of 3
126
Flag Post
HP Recommended

Solved!

My laptop can not boot after recovery with a disc which is not for HP what can I do

Microsoft Windows 8 (32-bit)
Windows failed to start after I system recovery with a disc which is not for HP .please help what can I do .
2 REPLIES
HP Support Agent
HP Support Agent
12300 1159 2295
Message 2 of 3
94
Flag Post
HP Recommended

Solved!

My laptop can not boot after recovery with a disc which is not for HP what can I do

Hi @alice885,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with booting. It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. :)

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete model# and product# of the computer to assist you correctly.
  • Did you run diagnostics on the computer to check if its hardware is fully functional?
  • Did you contact HP phone support in this regard?

 

Please furnish all these details for me to assist you correctly.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. :)

DavidSMP
I am an HP Employee

alice885 Honor Student
Honor Student
2 0 0
Message 3 of 3
82
Flag Post
HP Recommended

Solved!

My laptop can not boot after recovery with a disc which is not for HP what can I do

Hp635 I never contacted HP support for help and I also diagonised the hardware
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation