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Honor Student
Posts: 2
Member Since: ‎12-16-2017
Message 1 of 3 (125 Views)
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My laptop can not boot after recovery with a disc which is not for HP what can I do

Operating System: Microsoft Windows 8 (32-bit)
Windows failed to start after I system recovery with a disc which is not for HP .please help what can I do .
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Accepted Solution

Re: My laptop can not boot after recovery with a disc which is not for HP what can I do

Hi @alice885,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with booting. It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. :)

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete model# and product# of the computer to assist you correctly.
  • Did you run diagnostics on the computer to check if its hardware is fully functional?
  • Did you contact HP phone support in this regard?

 

Please furnish all these details for me to assist you correctly.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. :)

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HP Support Agent
Posts: 11,187
Member Since: ‎08-10-2016
Message 2 of 3 (93 Views)

Re: My laptop can not boot after recovery with a disc which is not for HP what can I do

Hi @alice885,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with booting. It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. :)

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete model# and product# of the computer to assist you correctly.
  • Did you run diagnostics on the computer to check if its hardware is fully functional?
  • Did you contact HP phone support in this regard?

 

Please furnish all these details for me to assist you correctly.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. :)

DavidSMP
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎12-16-2017
Message 3 of 3 (81 Views)

Re: My laptop can not boot after recovery with a disc which is not for HP what can I do

Hp635 I never contacted HP support for help and I also diagonised the hardware
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