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‎12-16-2017 08:55 AM

HP Recommended
Operating System: Microsoft Windows 8 (32-bit)
Windows failed to start after I system recovery with a disc which is not for HP .please help what can I do .
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2017 11:32 AM

HP Recommended

Hi @alice885,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with booting. It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete model# and product# of the computer to assist you correctly.
  • Did you run diagnostics on the computer to check if its hardware is fully functional?
  • Did you contact HP phone support in this regard?

 

Please furnish all these details for me to assist you correctly.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-17-2017 11:32 AM

HP Recommended

Hi @alice885,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with booting. It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete model# and product# of the computer to assist you correctly.
  • Did you run diagnostics on the computer to check if its hardware is fully functional?
  • Did you contact HP phone support in this regard?

 

Please furnish all these details for me to assist you correctly.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No

‎12-17-2017 03:51 PM

HP Recommended
Hp635 I never contacted HP support for help and I also diagonised the hardware
Was this reply helpful? Yes No
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