08-20-2019 11:13 AM - last edited on 08-20-2019 11:18 AM by kevin-t
Product No: C5T7EA#BH5
Serial No: [edited]
It does not boot. It says: SMART Hard Disk Error
Hard Disk 1 (301)
08-22-2019 12:30 PM
Thank you for posting your query on HP Community,
Let's try these steps here:
I would suggest you run an extensive test on the hard drive from F2(Please capture the failure ID for further assistance).
- Start or restart the computer.
- Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
- Select Component Tests, then select Hard Drive, and then select Quick Test.
- Select drive C:.
- Click Run Once.
- Once the test completes, results are displayed on screen.
If the drive fails any of the tests, this would clearly indicate a possible hardware failure with the hard drive, write down the failure ID (24-digit code).
If the test passes, then the next option is to perform a system recovery either using the recovery partition or using the recovery media: Perform F11 recovery, or restore the system using HP recovery media.
- Restart the computer and press F11.
If you can't enter F11 recovery, perform a System recovery using:
HP supplied recovery media
- Select Troubleshoot.
- Select Recovery Manager
- Select System Recovery.
- Select Back up your files first (recommended).
- Select Next and follow the onscreen instructions to complete the recovery.
For some reason, if this does not help then I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.
If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs Or else you may contact our HP support team to help you order a set of recovery media for your PC.
HP support team can be reached on this link.
You may go through this support document for more details - HP Notebook PCs - SMART Hard Disk Error
Please let me know if this resolves the issue, or if you require further assistance!
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Have a great day!
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