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My laptop does not boot

HP pavilion g6 notebook pc
Microsoft Windows 10 (64-bit)

Product No: C5T7EA#BH5

Serial No: [edited]


It does not boot. It says: SMART Hard Disk Error

Hard Disk 1 (301)

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My laptop does not boot



Thank you for posting your query on HP Community,


Let's try these steps here: 


I would suggest you run an extensive test on the hard drive from F2(Please capture the failure ID for further assistance).

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests, then select Hard Drive, and then select Quick Test.
  4. Select drive C:.
  5. Click Run Once.
  6. Once the test completes, results are displayed on screen.

If the drive fails any of the tests, this would clearly indicate a possible hardware failure with the hard drive, write down the failure ID (24-digit code).


If the test passes, then the next option is to perform a system recovery either using the recovery partition or using the recovery media: Perform F11 recovery, or restore the system using HP recovery media.

  1. Restart the computer and press F11.

If you can't enter F11 recovery, perform a System recovery using:


HP supplied recovery media

  1. Select Troubleshoot.
  2. Select Recovery Manager
  3. Select System Recovery.
  4. Select Back up your files first (recommended).
  5. Select Next and follow the onscreen instructions to complete the recovery.

For some reason, if this does not help then I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.


If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs Or else you may contact our HP support team to help you order a set of recovery media for your PC.


HP support team can be reached on this link


You may go through this support document for more details - HP Notebook PCs - SMART Hard Disk Error


Please let me know if this resolves the issue, or if you require further assistance!


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

I am an HP Employee

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