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Nova71
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Message 1 of 2
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My laptop doesnt turn on and the charging light stays on when unplugged

HP Recommended
HPEnvy X360
Microsoft Windows 10 (64-bit)

I have an HP Envy X360 about 2 years old and the laptop isnt turning on and the charging light is still on after i unplugged it. I have alot of songs i am workINg on currently and i do not want to lose my progress

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@Nova71 

Then, the best thing for you do to right now, since you apparently have no recent backup of these critical files you can not afford to lose, is focus on data recovery.

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



I am a volunteer and I do not work for, nor represent, HP
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