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‎10-26-2020 03:39 AM

HP Recommended
Product: 15-GO92SA
Operating System: Microsoft Windows 10 (32-bit)

I have not changed anything recently but computer suddenly said it had a hard drive error,   hard disk 1 (3F1).  I have run both the long and the short diagnostic tests but they both stick at 1 second to go so I do not get the result.

1 REPLY 1

‎10-26-2020 09:40 AM

HP Recommended

@JacksA 

That error code means your hard drive has failed and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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