cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Jutt1
New member
1 0 0 0
Message 1 of 2
99
Flag Post

My laptop is stolen how to trace it

HP Recommended
Hp probook 15
Microsoft Windows 10 (64-bit)

My laptop is stolen how to trace it with serial number

 

1 REPLY 1
Dragon-Fur
Level 16
Level 16
33,855 26,007 3,105 10,017
Message 2 of 2
Flag Post
HP Recommended

@Jutt1 

 

I am sorry that happened.

 

Unfortunately, neither HP or Microsoft can help you.

 

HP does not track stolen property.

 

IF you had set up "Find my Device" in Windows prior to losing control of the machine, Microsoft might be able to guide you in using that software to possibly track the system if it shows up on the 'net in your local neighborhood.  The range on "find my device" is limited.  Frankly, even if you had activated the software, it is unlikely the thieves are sitting conveniently next door to your house and using your computer on the Internet where you could find it.

 

 

What about the data?

Microsoft, although sympathetic as well, cannot retrieve data from a computer that is not in your control.

 

The caveat: 

If you use OneDrive and need help with that access, Microsoft might be helpful.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation