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Lilyandivysmom
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Message 1 of 2
98
Flag Post

My laptop is stuck in auto repair. Lost password

HP Recommended
HB 15 da 0053 wm prod

Hello, my laptop is stuck in auto repair.  In order to move forward I need my administrative password. I can’t remember what it is.

does anyone have a suggestion on how I can get my laptop functioning again?

 

thanks!!!

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@Lilyandivysmom 

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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