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Charlotte22
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Message 1 of 2
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My laptop is taking a long time to update

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HP 15-ba000 Notebook PC series

Hello, 

 

I’ve been trying to update my laptop (I haven’t in a while) and it’s taking a long time, I’m worried it’s not going to update and restart. My laptop is a HP 15-ba000 Notebook PC series. It’s stuck on a screen saying “configuring update for Windows 10” and says that it’s 12% complete, but it’s been stuck on 12% for a while. What do you guys think? How much longer will it take? Should it be okay? I’m quite concerned because I need my laptop urgently for University and don’t have access to another one. 

Thank you!

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WAWood
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Message 2 of 2
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@Charlotte22 

Sorry for the bad news, but the primary reason that Windows Updates hang is a failing drive.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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