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Locked

‎10-04-2023 05:21 PM

HP Recommended
Product: HP Laptop - 15-ef0021nr
Operating System: Microsoft Windows 11

On 10/01/2023, i tried to turn on my laptop but it didnt. instead the power on led and the caps lock led were only on. the caps lock led would only be blinking. I look to the side of my laptop, and the power led was orange, and that usually mean that the battery of the laptop is dead. so i left it to charge and i didn't touch till yesterday (10/03/2023). i was watching video tutorials, talking about pressing the windows key + b, and i did that but it didn't work. i watched multiple videos on my case and i pressed the power on button together with windows + b. somehow my laptop turned on and showed something like bios recovery mode. something told me to press the enter key, and i did and after i went ahead and logged in and factory reset my laptop. 

 

right now i am using my macbook pro to type this here since i have no other laptop. ive read other posts similar to my situation and tried all of the steps they did on my windows hp laptop but nothing seemed to work. if there is anything that i can do to save my laptop please please let me know.

 

by the way my laptop never made a sound. the only sound it made was the sound of the fan inside the laptop spinning. the display didnt turn on and i couldnt see anything.

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