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Sidelya
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My laptop isn’t turning on

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Envy 360

My laptop isn’t turning on it keeps on saying that I need to install an operating system on my hard disk but there is just a blue screen and it won’t go even if I turn off my laptop. The product is 

HP ENVY x360 15.6 AMD Ryzen 5 2 in 1 Laptop - 512 GB SSD

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TEJ1602
HP Support Agent
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@Sidelya, Welcome to HP Support Community!

 

I'd suggest you follow the steps from the document HP PCs - Computer Does Not Start (Windows 10, 😎 to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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