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‎04-02-2021 06:11 PM

HP Recommended
Product: Example: Pavilion 6530HP 15-g067cl TouchSmart Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

i have a HP 15-g067cl TouchSmart Notebook PC (ENERGY STAR) it literally just freezes and does not respond to anything i have to cold power it down it comes back up works for  a while and freezes i have reset it to the factory default same thing any ideas im about to throw this thing out the window

1 REPLY 1

‎04-05-2021 05:51 AM - edited ‎04-05-2021 05:51 AM

HP Recommended

@tlstevens

 


Welcome to HP Support Community


I would like to help

 

Please run an Extensive Test to confirm the hardware Functionalities

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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