My laptop keeps crahsing after connecting to a Dock

JoostAnil · ‎10-26-2018

My Laptop keeps crashing after i connect to a dock. if it is turnt on and I put it in the dock then nothing happens, but if i connect it while i close my laptop then it crashes....

Does anyone how this happens?

erico · ‎10-26-2018

There could be an issue with the ports.

Use the HP Hardware Diagnostic UEFI utility to test the ports.

Is the dock known to be compatible with your notebook? Is it being connected powered or unpowered?

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

JoostAnil · ‎10-26-2018

I have tried other laptops with the same models as well. Yes the Dock is know to be compatible with my laptop. It is connected with power

erico · ‎10-26-2018

What is the brand and model information of the dock?

What specific connection type is made between the dock and the notebook?

The only dock types I see in the Platform to USB-C dock matrix are the HP Universal USB-C dock and the HP USB-C Travel Port replicator. The only specific compatible dock is the HP Ultraslim Docking Station D9Y32AA

Is that the only USB device that is causing crashes?

Did this begin after a recent Windows 10 update or driver installation/update?

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

JoostAnil · ‎10-26-2018

HP 2013 UltaSlim Docking Station is the model and it is compateble with that brand laptop. because other users have tried it with the SAME dock and with them it works, but with my laptop it doesnt seems to handle well. All the drivers en windows update were up to date and the Windows 10 versions are all the same with the other ones.

erico · ‎10-26-2018

I suggest testing the ports and running an extensive system test to see if the issue is hardware related.

Which specific version of Windows 10 is installed?

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Create an account on the HP Community to personalize your profile and ask a question