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My laptop keeps freezing all the time

HP Recommended
Microsoft Windows 10 (64-bit)

I  am having a problem with my laptop. whener i open ,either the instagram  app ive downloaded or from the browser, when i clik to get in my laptop freezes in the loading screen. and to add insult to the injuri the laptop is brand new, also the same thing happens when i try to open facebook too but all the other apps work perfectly fine. last but not least i have updated my laptop foully and there is nothing else to do than ask for your help. please if you know something dont ignore this message

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