11-17-2016 06:52 AM
I have just installed a new crucial memory into my laptop so it is now 8gb rather than 4. I ran the diagnostic tests and all good. However my laptop now keeps turning itself off. When i reboot the message i get is ---
product information not valid
the following product information programmed into the system board is missing or invalid
sysem board - system board ct number
system board (00A) - system board ct number
enter - continue startup
What do i do, the laptop keeps switching it self off and more regurly the longer i reboot it.
11-17-2016 04:18 PM
Welcome to HP Forums @Tullett,
Thanks for the post, I see that your computer is randomly shutting down and you are getting an error on startup. Kudos to you for running a system test. I will be glad to assist you from here.
Recommend you to check if the new RAM is getting detected by the system or not. Open System properties from control panel to find this information.
Try to boot the PC only with the new RAM and check if the computer boots fine.
Also, try to run diagnostics for memory with only the new RAM and vice versa, interchange the slots and run the test as well.
Please let me know the model number of the new RAM you purchased so that I can check for compatibility.
Let me know if this helps, for further assistance please reply.
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11-19-2016 11:08 AM
Hi i've ran the diagnostic test on both of them togetnher and singularly and no edrror detected. I'm currently running it on the original memory chip and it keeps switching off. When the two chips are put in it shows as 8 GB so computer is recognising it. Please advise me what to do from here. Much appreciated
11-19-2016 11:25 AM
I thank you for the reply.
This seems to be a DMI issue which seems to be corrupted and it needs to be reprogrammed.
The only solution is to contact your regional phone support for any warranty related support options.
Use the link below to contact HP Phone support.
Hope it helps. Happy posting.
Glad to help you. I work for HP
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