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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- My laptop not switching on

Create an account on the HP Community to personalize your profile and ask a question
01-17-2024 12:29 PM
Hi @Loloji,
Welcome to HP Support Community.
I am sorry for the inconvenience caused to you, Please do not worry I will try my best to help you. I request you to not use the laptop.
In the meantime, Please help us with the laptop serial number or the product number and the country name in a private message for further assistance.
Here is the link to find the product number:- Click here
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support