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becky_1998 Student
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My laptop not turning on

Hp Pavillion split notebook

Please help

My laptop isnt truning on. when i p[ug it in, it shows purple light, then immediately switches to oarange and then white.

i just got the laptop about 4 months ago. Thanks

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My laptop not turning on

Hello @becky_1998

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

First: Try to remove the battery of your computer. Leave the PC without battery for a few seconds, insert the battery back again and attempt to turn it on. Does this work ?

 

If the above did not help, try this second -  please, review the 2 HP official interactive article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

Last:  If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - since your PC should be with active warranty, please contact HP to notify them:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp/

 

 

Let me know how it goes, keep me posted and don't hesitate to reply if you face difficulties.

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