02-23-2017 10:24 AM
My laptop isnt truning on. when i p[ug it in, it shows purple light, then immediately switches to oarange and then white.
i just got the laptop about 4 months ago. Thanks
02-23-2017 12:41 PM
Thank you for posting in the HP Support forum. Welcome onboard!
I am sorry for the issues you experience with your HP computer.
First: Try to remove the battery of your computer. Leave the PC without battery for a few seconds, insert the battery back again and attempt to turn it on. Does this work ?
If the above did not help, try this second - please, review the 2 HP official interactive article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
Last: If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - since your PC should be with active warranty, please contact HP to notify them:
Let me know how it goes, keep me posted and don't hesitate to reply if you face difficulties.
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