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ZaineB1
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Message 1 of 2
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My laptop requires previous owner password. I bought the laptop from cash convertors. How do I fix.

HP Recommended
Compaq 6730b

I bought my laptop from cash convertors and one day I switched it off when I try to on it the following day it showed a black screen that says non-system disks and disk error when I press any of the F1-10 buttons it requires previous owner password and or security questions before it can even show options of F1-10 windows. How do I fix this?

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MarcusC
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Message 2 of 2
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HP Recommended

Hey ZaineB1 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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