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‎10-04-2022 08:50 AM - last edited on ‎10-04-2022 10:17 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

four days ago I got a bio update screen on my laptop and I clicked continue and every since then my screen has been blank. I hear the fans turn on and off when I touch the mouse but the screen still remains blank. I did a hard reset , I did the windows + B , I did the f10 and f9 as well . I did all of those about 6 times and still nothing . No LEDS turn on either . What should I do ? 

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1 REPLY 1

‎10-04-2022 01:05 PM

HP Recommended

Hello @Chels10 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Do you see boot screen and Windows loading ?

 

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

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