• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-24-2023 10:56 PM - last edited on ‎09-25-2023 08:38 AM by Retired

HP Recommended
Product: 15s-gr0011AU

Product name: 15s-GE0011AU,product I'd: 35K3PA#ACJ,SERIAL NUMBER: [Personal Information Removed], I INSTALLED WINDOWS 11 FROM ONLINE MYSELF ,TODAY WHEN I AM WORKING IT SUDDENLY GOT BLANK AND CAPS LOCK IS BLINKING

Tags (1)
1 REPLY 1

‎09-27-2023 06:45 PM

HP Recommended

Hi @Laptop202120222,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

this looks like a  Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you contact HP Phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.