I even ran the diagnostic but it didn't help. I also have the failure id.
@Chets1 Welcome to HP Forums!
follow the below steps to resolve this concern:
Step 1: Perform a hard reset (does not affect your personal files)
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4 - however, please reply with the failure ID)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here (Generic)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
Click here for instructions.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher I am an HP Employee
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