My laptop shutdown suddenly on about 30-40% battery and won't turn on until plugged.

[Hiiba]

My laptop turn off suddenly while still charged and won't turn on until plugged, here's some informations:

CeementBatteryCheckResult: 11

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

ACAdapterStatus: False

Primary_TestresultString: OK

Primary_DesignCapacity: 2850mAh

Primary_FullChargeCapacity: 1608mAh

Primary_RemainingCapacity: 1023mAh

Primary_MaxError: 2

Primary_CycleCount: 70

Primary_Temperature: 33deg C

Primary_Voltage: 16216mV

Primary_Current: 1947mA

Primary_DesignVoltage: 14600mV

Primary_Status: 128

Primary_CellVoltage1: 4067mV

Primary_CellVoltage2: 4059mV

Primary_CellVoltage3: 4006mV

Primary_CellVoltage4: 4095mV

Primary_SerialNumber: 02283 01/26/2018

Primary_ManufacturerName: 131-12-7C

Primary_BatteryCTNumber: 6GGSB05WYAEV4K

Primary_Warranty: 1

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: True

Primary_ChargeCapacity: 56

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 300

[Riddle_Decipher]

@Hiiba Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Hiiba]

Here's some informations about the battery:

[Hiiba]

Thanks for answering my request:

I haven't tried anything yet, i prefered to ask first.

i just ran the hardware diagnostics test, i think i have a problem with the battery. here's some more informations, hoping you can help:

ID failure 9TX63T-000A8L-XD7W2J-C0A513   ID product 2HR40EA#BH4

[Riddle_Decipher]

@Hiba Thanks for all the details, I managed to decipher the failure ID and It seems to be a code 601, representing a battery failure, that said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.