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09-29-2020 03:10 PM
10-01-2020 05:53 PM
@Hiiba Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
In the meantime, please try the steps mentioned on this link: Click here
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
I am an HP Employee
10-02-2020 01:55 PM - edited 10-02-2020 02:08 PM
Thanks for answering my request:
I haven't tried anything yet, i prefered to ask first.
i just ran the hardware diagnostics test, i think i have a problem with the battery. here's some more informations, hoping you can help:
10-04-2020 11:15 AM
@Hiba Thanks for all the details, I managed to decipher the failure ID and It seems to be a code 601, representing a battery failure, that said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee