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‎02-01-2016 07:31 PM

HP Recommended
Product: Windows 7 home premier OA

Dear anyone!

 

I need a deperate help.I have a Windows 7 home premier OA type HP laptop this is the specification I have.

Let me write down what happened.I always before close down my laptop I choose the sleep tab.and when I do open again it's start automatically but somethimes I have to do the start button.So my trouble started when I did my usual close down choosing the sleep tab and  it went well,but10-15 minutes leater I forget something and wanted to looking up,after the start up I heard my lap top speed up and start well but the screen stays pitch black,no company logo and anything at all! What I noticed only a CAPS LOCK button LED light is  going on and off.My question is what is the problem I hope that not Virus! Or I  had close down something? How can I start my lap top again?PLEASE HELP!

 

sincerely 

 

zoltan

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2016 07:36 PM - last edited on ‎04-21-2016 03:23 PM by HP Administrator

HP Recommended

 

Try a hard reset:

http://support.hp.com/us-en/document/c01684768

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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12 REPLIES 12

‎02-01-2016 07:36 PM - last edited on ‎04-21-2016 03:23 PM by HP Administrator

HP Recommended

 

Try a hard reset:

http://support.hp.com/us-en/document/c01684768

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎02-01-2016 07:43 PM

HP Recommended

I like it but other question is do I loose any data if yes my wife divorcing me! 

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‎02-01-2016 07:49 PM

HP Recommended

No, you should not lose any data- or your wife. 🙂

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‎02-01-2016 07:55 PM

HP Recommended

So it is good for Windows 7 home premier? Oh man thank you I will do it tomorrow! You know I'm an travel agent with pro travel network and I do a lots of sertification online courses! And I also an Surge 365 travel industry rep! If you need a good deal you can reach me anytime THANK YOU!

 

zoltan 

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‎02-02-2016 02:50 PM

HP Recommended

Hey Cheryl its me again I di try but did not work.i have a same issue, now I'm really scared! I tried 3-4 times I had a same result do you have any other idea! I need some rescue!

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‎02-02-2016 03:14 PM

HP Recommended

I have a same issue, when I turn it on start up well as usual. But the screen stays black.dont wanna come out from the sleep mode and get me back to the blue screen!

Spoiler
 

 

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‎02-02-2016 06:26 PM - edited ‎02-02-2016 06:28 PM

HP Recommended

 

Is there a pattern to the caps lock blinking? There should be a short pause between blinks- how many blinks between pauses? For instance does it blink once-pause-blink once or maybe blink twice-pause-blink twice, etc.

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‎02-02-2016 07:10 PM

HP Recommended

No it's a same blinking there.like this blink pause again blink pause..there is no long pauses!

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‎02-02-2016 07:12 PM

HP Recommended

I will checked one more time I will be back to you.thanks a lot .

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