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RIENIE_
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Message 1 of 2
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My laptop stuck on an black screen and have an tiny white line in the top left of my screen

HP Recommended
Microsoft Windows 10 (64-bit)

So i turned on my laptop ..... Then something happened .. Its an black screen with an tiny white line on the top left of my screen ... And it just stayed there .. So i turn off that and turned on ... But same thing happens .... So i turned on my laptop and hold the power button for 3 sec .... The the tiny line just turned to blue and gone ... But when the logo come in .. It says preparing for automatic repair ... Then it goes to accounts .. So i choose my only 1 account ... Then i tried all my microsoft password but it didnt work .. So i changemy password by my phone ... Then i try to test it.... Password incorrect .... So i do the forgot password and i see click the restart .. So i clicked it ... Then the black screen and tiny white line comes again .... Then i do the 3 sec power button .. Then it says preparing for the automatic repair again, and it will do the whole same thing again and again ... And how can i fix this??? Please help me

1 REPLY 1
iomare
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Level 15
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Message 2 of 2
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HP Recommended

Hi,

Can you provide the exact model or product number of the machine

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Can you perform HP diagnostics at boot and see if there is a problem with the drive

Turn off the PC by holding the power button

Turn on the PC and repeatedly keep hitting the ESC key until startup menu appears

Press F2 to enter diagnostics

Perform the short system test or at least the Hard Drive test

 

Let us know,

David

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