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09-09-2022 09:25 AM - last edited on 09-09-2022 11:06 AM by Ric_ob
When I turn on my laptop it’s open and show just opening logo, stuck like this not working . I have tried to troubleshot but can’t access when I press f9 or f12 or f11 keys it says entering booting menu or system information but not working only stuck like this.
09-09-2022 02:49 PM
Sorry to hear that you are having problems ... I would like to help you.
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform <all> tests
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
(2) Please report your results ( error messages, take pictures )
09-10-2022 08:10 AM
I tried that but it’s not working because when I open my laptop it appears only logo of HP nothing else. When I press esc or F2 button it just says entering setup menu or system Diagnostic but in real it’s not entering and functioning it stuck like this. You can see the photo it just stuck like this not functioning!
09-10-2022 12:45 PM - edited 09-10-2022 12:47 PM
It’s the same. I tried as you said but it’s not working, stuck in HP logo page no diagnostic openings. When I press and hold power button for 30 seconds it’s doesn’t turn on my laptop!
so is there any other solution?
This does not turn on the device, but drains the current remaining in the components of the device.
Follow the HP standard procedure:
(2) Please report your results
09-10-2022 01:18 PM - edited 09-10-2022 01:24 PM
(1) Power off computer
(2) Disconnect charger
(3) Disconnect <internal battery> !
(3) Press and hold <power> button for 30 seconds
(4) Connect charger
(5) Power on without internal battery
(6) Please report your results
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