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HP Recommended
HP EliteBook 840 G5 Notebook PC
Microsoft Windows 10 (64-bit)

When I turn on my laptop it’s open and show just opening logo, stuck like this not working . I have tried to troubleshot but can’t access when I press f9 or f12 or f11 keys it says entering booting menu or system information but not working only stuck like this.

7 REPLIES 7
HP Recommended

Hello @Alamin3 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

HP Recommended

29860BBB-47B2-431C-881B-3506C71F5ADD.jpeg

Hi,

0DF178CB-4F68-4ED3-A080-91A645F80AF9.jpeg

76303E94-E3F1-4E8D-ABEF-D5B5A31D610D.jpeg

3CF4FB0F-8FD1-46D6-A27F-97A53450F0D6.jpeg

I tried that but it’s not working because when I open my laptop it appears only logo of HP nothing else. When I press esc or F2 button it just says entering setup menu or system Diagnostic but in real it’s not entering and functioning it stuck like this. You can see the photo it just stuck like this not functioning!

HP Recommended

Hello @Alamin3 

 

(1) Power off computer

(2Disconnect charger

(3Press and hold <power> button for 30 seconds

(4Connect charger

(5) Try HP Diagnostics ...

(6) Please report your results

HP Recommended

Hi,

It’s the same. I tried as you said but it’s not working, stuck in HP logo page no diagnostic openings. When I press and hold power button for 30 seconds it’s doesn’t turn on my laptop! 
so is there any other solution?

HP Recommended

Hello @Alamin3 

 


@Alamin3 wrote:

Hi,

It’s the same. I tried as you said but it’s not working, stuck in HP logo page no diagnostic openings. When I press and hold power button for 30 seconds it’s doesn’t turn on my laptop! 
so is there any other solution?


This does not turn on the device, but drains the current remaining in the components of the device.

 

Try this:

 

Follow the HP standard procedure:

(1https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

HP Recommended

No, nothing happening. It’s the same.

HP Recommended

Hello @Alamin3 

 

(1) Power off computer

(2Disconnect charger

(3) Disconnect <internal battery> !

(3Press and hold <power> button for 30 seconds

(4Connect charger

(5) Power on without internal battery

(6) Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.