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‎12-13-2018 05:22 PM

HP Recommended
Product: Laptop HP 15-ay014dx

My laptop turns on, but after I put my password it doesn’t work anymore. The inicial scream appears and the apps and documents too, but I can’t access anything. It keeps loading but it doesn’t open anything. I tried to run the tests and it was all ok, but I can’t fix the problem.  

1 person had the same question
2 REPLIES 2

‎12-15-2018 11:50 AM - edited ‎12-15-2018 11:52 AM

HP Recommended

@Miakister

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're experiencing an issue with a window booting into the desktop, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • What happens when you start the computer?
  • What is the operating system?
     

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎12-16-2018 01:33 PM

HP Recommended

@Miakister
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that sound does not work after you restart your PC,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the operating system?
  • Could you please elaborate the issue?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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