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My laptop will go to sleep in one location but won't in another screen just turns off and I have to

Pavilion 15-n217TX
Microsoft Windows 10 (64-bit)

When I'm at school laptop goes to sleep Everytime but when I'm home it does t screen just goes black and doesn't turn back on for anything so I always have to hold power button till it turns off

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Flag Post
HP Recommended

My laptop will go to sleep in one location but won't in another screen just turns off and I have to



Solutions - start here:

Sleep and Hibernate Issues (Windows 10, 😎



➡️  If the computer is set to use Fast Boot (default likely in place), consider removing this option (at least) temporarily to allow the computer to boot normally from the Operating System.



Switch off / on Fast Start / Fast Boot


Settings   > System > Power and Sleep > Additional Power Settings >

Choose what the power button does >

Click Change settings that are currently unavailable >

Remove Check (clear box) Turn on fast startup (recommended) >



  • Close programs (browsers, games, email, etc) and close any open windows


Windows key + X (opens a command list) > Click / Select Command Prompt (Admin) >

When the command window opens, type the following command and hit Enter:

shutdown /s /t 0


  • Wait for the computer to shut down completely (a few seconds)
  • Boot the computer > Log in > Wait around for a couple of minutes (yes, wait, do not rush) >
  • Try shutting down the notebook from Windows key > Power


If all now works as expected, and you want to continue using Fast Boot,

Switch ON the fast boot / fast startup setting (optional)



Fast Startup - Turn On or Off in Windows 10


Dragon-Fur NOTE for those reading:

  • Business Notebooks > Fast Boot setup may be enabled / disabled in the BIOS

Shut down the workstation > Power on, immediately tap-tap-tap F10 to enter the BIOS >

Advanced > Boot Options >

Check / Uncheck Fast boot > Save and exit


Fast Startup - How to disable if it's causing problems


➡️  It is possible that "something" you are using while at school is not (in some way) compatible with your home network / environment.  For example, there may be a program / software in "Startup" that works at school but cannot start properly when you are at home. 


For example, you might have "school related" programs / software that are not needed (or can cause problems) when those same programs are "started" during your start / boot at home.  Examples might include Security software that you have at school but not at home, access to "Cloud" storage that might only be available at school.



Right-Click in Taskbar > open Task Manager > tab Startup >

Right-Click on offending program > Disabled


Restart the computer and log in



Other “Right-Click” program options include:

Open File Location and Properties



There are other factors, of course - network differences, UAC settings that prevent a program from behaving as expected.


If I think of anything else, I will post back.



Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion 15-n217tx TouchSmart Notebook PC (ENERGY STAR)


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