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HP Recommended
Hp notebook 15

So my sister dropped my laptop off of her bed and ever sinse then when you turn it on you can hear the fan and see the back light turn on but the screen remains blank This laptop was used for a few months before it broke and I dont want to go spend tons of money to get it fixed if someone can just help me on here

1 REPLY 1
HP Recommended

Hi

Assuming nothing got jarred loose, like the RAM or HDD, then...


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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