02-03-2017 08:51 PM
I tried removing the battery ..then when i connect the charger ..white lights comes on which indicate no charging but still the laptop won't start. Please help
02-04-2017 01:19 AM
Thank you for posting in the HP Support forum. Welcome onboard!
I am sorry for the issues you experience with your HP computer.
Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
>> Interactive troubleshooting > http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net§ion=ccweb&as=true&SFS=tdoc
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps.
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe