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Prateekk07
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My laptop won't start but charging light is on when connected to charger

Microsoft Windows 8.1 (64-bit)
My laptop won't start when the power button is pressed.Absolutely nothing happens when the power button is pressed ..no fan no light ..but when i connect my charger ..the red charging light turns on..
I tried removing the battery ..then when i connect the charger ..white lights comes on which indicate no charging but still the laptop won't start. Please help
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Message 2 of 2
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My laptop won't start but charging light is on when connected to charger

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/us-en/document/c03515402

 

>> Interactive troubleshooting > http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps.

Your feedback and update is highly appreciated
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