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GillBi83
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Message 1 of 5
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My laptop won’t turn on

HP Recommended
Not sure it’s a laptop 8th generation
Microsoft Windows 10 (32-bit)

My laptop will not turn on

screen stays blank

power is good battery is good

i get the up logo and then nothing ?

4 REPLIES 4
wazoo
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Message 2 of 5
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screen is black

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iomare
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Message 3 of 5
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HP Recommended

Hi,

Try performing diagnostics at boot. You can perform a fast system test.

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the system test and see if there are any failure ids.

 

Let me know,

David

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GillBi83
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I found that I was pushing the screen too far back and for some reason this was disconnecting the screen/power.

Once I had realised and have the screen upright - it works fine ?!

Hope this helps

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iomare
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HP Recommended

Glad you have it up and running again.

 

Take care,

David

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