• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-17-2022 03:15 PM

HP Recommended
Operating System: Microsoft Windows 11

My laptop suddenly decided not to boot, I plugged it in charger it didn’t need charging though, it opened for a second I entered my code and it went black again, the light on the power is light , I can’t remove battery as it’s built in for specter gem cut, I tried  hard rebooting nothing worked, help please 

Category:
7 REPLIES 7

‎08-17-2022 03:43 PM

HP Recommended

Hello @Hebaspectergym 

Sorry to hear that you are having problems ... I would like to help you.

(1) Press and hold <power> button until notebook switches off

 

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

 

(4) Connect charger

(5) Try to start notebook

Was this reply helpful? Yes No

‎08-17-2022 04:08 PM

HP Recommended

Unfortunately I have tried this but it didn’t work 

Was this reply helpful? Yes No

‎08-17-2022 11:34 PM

HP Recommended

Hello @Hebaspectergym 

 

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
Was this reply helpful? Yes No

‎08-18-2022 12:01 AM

HP Recommended

I have also tried these out yesterday before posting here

Was this reply helpful? Yes No

‎08-18-2022 12:52 AM - edited ‎08-18-2022 01:22 AM

HP Recommended

Is the battery charged when the charger is connected ? Check LED indicator.

Was this reply helpful? Yes No

‎08-18-2022 07:42 AM

HP Recommended

yes it is, the light is white one

Was this reply helpful? Yes No

‎08-18-2022 09:25 AM

HP Recommended

Try again

 

See previous post -->>>  here

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.