My laptop won't wake up!

[Nic51]

I have my laptop setup so that the screen turns off, and it goes to sleep after it is idle for an hour. I used to have sporadic issues with not being able to 'wake up' the laptop, and now it is happening almost every time I leave my laptop for more than a few minutes.

Does anyone know how I can set the laptop, so that it wakes up?

[Echo_Lake]

@Nic51

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent Window or software update?
• What is the operating system?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

If the computer does not wake from sleep or hibernate mode, restarting the computer, changing settings, or updating the software and drivers might resolve the issue.

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps, even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer, and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution