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textus
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Message 1 of 2
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My month-old laptop powered down and won't turn backon. I've tried a different adaptor.

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My month-old laptop powered down on me and won't restart. I tried using a different adaptor. I did get a warning the battery was low, indicating that it stopped taking power from the adaptor/surge protector/wall outlet ealier. Device is next to new, and I can barely read the faint gray numbers next to the bottom vent holes.

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MarcusC
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Message 2 of 2
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Hey @textus 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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