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resinspect
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Message 1 of 2
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My new just out of the box Spectre has a black screen when turned on

HP Recommended
Example: Spectre 360
Microsoft Windows 10 (32-bit)

When I pressed the on button the first time the HP logo poped up and the "thinking" circle started spinning then the screen went black.  The cooling fan is still running and the back lighted keys are on but the screen is black.

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@resinspect 

You should not be having problems like this with a brand new PC.


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501. Tech Support's number is 1 (800) 474-6836.



I am a volunteer and I do not work for, nor represent, HP
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