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‎11-09-2023 06:42 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg3000 IDS Base Model

I bought a laptop and copied my data files from my previous HP. Use Microsoft 365 resources and Onedrive cloud. everything was perfect. Turn off the laptop. Later, when using it again, it asks me for the PIN, I type it and the laptop freezes, showing a black screen. I have tried it several times with the same result. Can you guide me to solve the problem?

 

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