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Dahyze
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My notebook often goes off without notice

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Notebook HP - 14-dk0025nl

Hello everybody! I hope you can help me out. My new laptop (I bought it around 4-5 months ago) often goes off without notice. Maybe I'm using it and out of the sudden, it goes off and then on again, like restart it all by itself. I don't have an antivirus (from like 2-3 weeks ago) and I just wanted to know what could've gone wrong. I still have some months left of warranty, so if you could please tell me what to do, I'll be really thankful. Thank you guys so much!

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KrazyToad
HP Support Agent
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Message 2 of 4
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@Dahyze

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also run a system test to confirm the hardware functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

Keep me posted how it goes and let me know if the Notebook shuts down during the Test

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Dahyze
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Message 3 of 4
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Hi KrazyToad, thank you so much for your help. I contacted the HP assistence via phone and they helped me resolve the problem. Thank you anyways.

Have a nice day.

Dahyze

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KrazyToad
HP Support Agent
HP Support Agent
22,590 22,577 1,357 1,374
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@Dahyze

 

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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