My password login screen is missing

[ENVYm_6]

I can not enter my password. I tried lot many things explained on internet help forums to get my password entering screen. I don't remember much but during that process somewhere it was written Boot device not found. Please install an operating system on your hard disc. My account photo is appearing, but the password field does not appear and I have no login options Please help.

[The_Fossette]

@ENVYm_6,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[ENVYm_6]

Hi The_fossette,

Thanks for your reply.

These are more details of my problem:

• Model ENVY m6-1291-Se, intel Core i5-3230m CPU@2.6 GHz, 8GB RAM, 64 bit, Serial:CND33409CK, Product:E2H21EA#ABV, Born date: 10/09/2013.
• When it was purchased in Dubai the operating was windows8, but few years before on internet only it was free updated to windows10.
• Recently no software or hardware changed. I usually use to scan it with “Advanced SystemCare” program from IObit. Last time it was scanned by this only & I selected automatically fix & shut down PC, it was shut down & now not starting.
• For troubleshooting I pressed power button while I kept pressing “shift” key, it says

Boot device not found please install operating system.    

F2: System Diagnostic.

When I pressed F2 all the tests are passed.

Another troubleshooting I tried that press “Esc” soon after power button it gives options

F1- System info

F2- System diagnostic (Same tests as above)

F9- Boot device option

F10- BIOS Set up

F11- System Recovery

So here I could not do much or maybe here I messed around with some settings.

Please guide further.

[The_Fossette]

@ENVYm_6,

Thank you for the information.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ENVYm_6]

Hi The_fossette,

Thanks for your reply.

Of course all those troubleshooting I already tried, The link provided by you is only applicable when I can see something on my screen. My problem is that I can't reach to a place where I can enter my password. My problem still remains same. Only I could reach to a screen(see attached screenshot) here also nothing good was possible.

[The_Fossette]

@ENVYm_6,

I recommend you perform a system restore back to the date when everything was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ENVYm_6]

Hi The_fossette,

Thanks for your reply.

The link provided by you also didn't help. My problem is that I can't reach to a place where I can enter my password. My problem still remains same. If any solution like copy some recovery program in USB drive, insert that USB in laptop & then start, or something similar remedy (if any) can work.

[asmita6658]

@ENVYm_6

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!