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‎09-04-2019 08:05 PM

HP Recommended
Product: HP Pavilion 15-bc503nl
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,
I have a big problem
I can't turn off the PC, only by having the system shut down.
but only with the button held down.
I followed all the online guides but nothing.
help me thanks a lot.

1 REPLY 1

‎09-05-2019 03:18 AM

HP Recommended

Hi

Try

C:\Windows\System32\ShutDown.exe

https://www.lifewire.com/shutdown-command-2618100

 

Disable fast Start Up

PWR and LID.png

 

Try starting in Safe Mode, the F8 option.

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