09-11-2018 12:01 PM - last edited on 09-11-2018 12:14 PM by rick-s
I HAVE A HP 15-F387WM LAPTOP AND REPLACED THE MOTHERBOARD AND HOW I RECEIVE A ADMIN PASSWORD REQUEST WHEN I BOOT. I'VE TRIED THE GENERATE CODE ONLINE THAT HAS NOT WORKED YET.
SERIAL NUMBER: [removed per Rules Of Participation]
SYSTEM DISABLED CODE IS: F7267380
Solved! Go to Solution.
09-11-2018 12:29 PM
For that model and (HEX) code you will need to contact HP in your region and they should be able to generate your Master code from your “SYSTEM DISABLED CODE”
When talking to the HP rep ask them to escalate your service request.
I have also heard that some have had success removing the RTC/BIOS battery???