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‎05-22-2019 08:18 AM

HP Recommended
Product: HP2000-219DX
Operating System: Microsoft Windows 10 (32-bit)

I was adding RAM and computer now wont boot. Memory seems properly seated. I am getting a flashing white signal on the caps lock key that is a regular pulse with no pattern. I would like to put a recovery BIOS on a USB stick from my other HP notebook but HP support doesnt't offer it. Grateful for suggestions. Wally

4 REPLIES 4

‎05-22-2019 08:20 AM

HP Recommended

Addendum - I am guessing that the installed Windows 10 is 32 bit but not certain. Is this also a problem?  Thanks!  Wally

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‎05-23-2019 02:16 PM

HP Recommended

@Wally9955,

 

Welcome to the HP Support Community!

 

I would like to inform you that a 32-bit operating system can handle only 4GB of memory. If you have installed more than 4GB then I recommend you remove the additional memory and check whether the computer boots.

 

If you want to install more than 4GB memory on the computer, I recommend you install the 64-bit operating system on the computer.

 

The maximum supported memory on your computer is 8GB. Please refer to the below service guide for your computer for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c03138231

 

Hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎06-04-2019 07:38 AM

HP Recommended

Hello - 

 

I seated the original 4GB of RAM back in the machine and booted again, still getting the "steady white pulse" on the Caps Lock as the machine doesn't boot.

 

Is it time to put a BIOS on a USB stick?  If so, where can I get the right one.

 

Thanks VERY much for weighing in on my issue,

 

David

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‎06-04-2019 02:29 PM

HP Recommended

@Wally9955,

 

Let's try to perform a Bios recovery on your PC.

 

For more details, please refer to this support document for - HP Notebook PCs - Recovering the BIOS (Basic Input Output System)

 

Let me know how it goes for further assistance!

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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