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‎03-17-2017 03:15 PM

HP Recommended
Product: Elitebook X360
Operating System: Microsoft Windows 10 (64-bit)

I can't login on my new Elitebook. It's stuck at some HP login solution that looks like something form the 90's! The finger print reader doesn't repond and there is no password. After three attempts it requires a turn off/on and the whole repreats itself.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2017 05:54 PM - edited ‎03-20-2017 07:51 AM

HP Recommended

I'm in Denmark, so I will contact support here on Monday.

 

I might add, that the start up screen says HP Secure Start. Then I get the option to either login (on this HP 90's looking login software) via the finger print reader, which fails, or password. But after 3 attempts with the password option it requires me to reboot. I try with those password options I have, but I haven't made any password for this specific piece of so called safety software from HP (I call it crapware!).

 

Update: I solutions seems to be on its way. A new motherboard! HP will send out a technician who will replace the motherboard. HP´s software has blocked the pc completely..

View solution in original post

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2 REPLIES 2

‎03-17-2017 05:50 PM

HP Recommended

The login you describe sounds like a power on or BIOS password screen...and is a glitch if you never set such password. Call HP Support- in US/Can call  800-334-5144

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎03-17-2017 05:54 PM - edited ‎03-20-2017 07:51 AM

HP Recommended

I'm in Denmark, so I will contact support here on Monday.

 

I might add, that the start up screen says HP Secure Start. Then I get the option to either login (on this HP 90's looking login software) via the finger print reader, which fails, or password. But after 3 attempts with the password option it requires me to reboot. I try with those password options I have, but I haven't made any password for this specific piece of so called safety software from HP (I call it crapware!).

 

Update: I solutions seems to be on its way. A new motherboard! HP will send out a technician who will replace the motherboard. HP´s software has blocked the pc completely..

Was this reply helpful? Yes No
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