• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-01-2021 04:53 PM

HP Recommended
Product: Example: Envy 13
Operating System: Microsoft Windows 10 (64-bit)

Hi. I just started using my PC today. The fan was really noisy, so I decided to restart it, on doing so, a BIOS update was suggested which I clicked to do. I left the laptop for a while, it restarted but showed an unresponsive login page, so I power cycled it. Since then the laptop has become unresponsive. I have powered it on, the onscreen shows but the app were not responding. I managed to get the power button to respond but for more than 30mins, the laptop has been restarting... I really do not know what to do now

1 person had the same question
1 REPLY 1

‎02-06-2021 07:57 AM - edited ‎02-06-2021 07:57 AM

HP Recommended

@Jade586

 

Welcome to HP Support Community


I would like to help

 

Please try a System Recovery and let me know how it goes https://support.hp.com/in-en/document/c04758961

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.