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AliWel
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HP Recommended

New Laptop wont turn on

Pavillion
Microsoft Windows 10 (32-bit)

I just got this Laptop for Christmas. I started it up did some basic set up and used it for a bit and gave it a full charge. I was traveling for the holidays and let it sit for several days. Now that I have returned it wont power on or register the charger. Please help.

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Message 2 of 2
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HP Recommended

New Laptop wont turn on

This will not work for everyone, but you may be lucky?


HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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