05-08-2016 09:21 PM
05-09-2016 05:12 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with The computer not completing the start up. I will be glad to help you.
Please post the operating system in use on your computer. See the following, if you need help with that information.
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.