cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
hamza90
New member
2 1 0 0
Message 1 of 5
272
Flag Post

Solved!

New hp laptop freeze and locks

HP Recommended
hp pavillion 15-ac153ne
Microsoft Windows 10 (64-bit)

I have bought new HP  laptop last month and while i am using normaly , suddenly the screen stuck and freeze and nothing work at all !! untile i press hold for 5 secnd on power button to turn it off the try again. i had try all soultion on the website but nothing work.

1 ACCEPTED SOLUTION

Accepted Solutions
CherylG
Level 17
44,714 9,362 3,357 14,347
Message 2 of 5
Flag Post
HP Recommended

 Sounds like a hardware problem. You have a 1 year warranty with HP. Start a request for warranty service:

http://www8.hp.com/us/en/contact-hp/support.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
CherylG
Level 17
44,714 9,362 3,357 14,347
Message 2 of 5
Flag Post
HP Recommended

 Sounds like a hardware problem. You have a 1 year warranty with HP. Start a request for warranty service:

http://www8.hp.com/us/en/contact-hp/support.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

Was this reply helpful? Yes No
hamza90
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

i have tried to talk to hp they said ; to my you should pay 150 pound !!!!!!  to solove this problems !! i said but my PC is under warranty !!

Was this reply helpful? Yes No
CherylG
Level 17
44,714 9,362 3,357 14,347
Message 4 of 5
Flag Post
HP Recommended

Strange response. I will try to get some help for you.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

Was this reply helpful? Yes No
danny-r
Retired
Retired
8,250 4,845 144 653
Message 5 of 5
Flag Post
HP Recommended

@hamza90

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation