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HP Recommended
HPLaptop 17

New laptop and it freezes on the startup screen. Not all the time, just every few days. I have to manually restart it to fix it. It freezes in the ms screen saver, the one that brings up pictures from all over the world.  Please help me figure out what is going on. Thanks. 

1 REPLY 1
HP Recommended

@Grizzly3 

It's virtually impossible to diagnose and fix an intermittent problem like this.

 

This device is going to be troublesome until you get fed up and get rid of it.

 

The sooner you return it and get a refund, the sooner you can buy something else that will not give you problems.



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