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Message 1 of 2
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Flag Post

New laptop won’t come on.

HP Recommended
17- ca1013ds
Microsoft Windows 10 (64-bit)

Opened my brand new laptop today, plugged it in, and pushed power. Power light came on but nothing else. It’s been in charger for 2 hours and still nothing. Please help!

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Kbroeker


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

The Notebook should Power On and boot up with the AC Adapter connected

 

Please perform a Power Drain and check if that helps

 

Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists please contact the Store you purchased it from for a replacement since it's brand new

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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