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New laptop won’t come on.

HP Recommended
17- ca1013ds
Microsoft Windows 10 (64-bit)

Opened my brand new laptop today, plugged it in, and pushed power. Power light came on but nothing else. It’s been in charger for 2 hours and still nothing. Please help!

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HP Recommended


Welcome to HP Community


I have gone through your Post and I understand your concerns


The Notebook should Power On and boot up with the AC Adapter connected


Please perform a Power Drain and check if that helps




If the issue persists please contact the Store you purchased it from for a replacement since it's brand new


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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