Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Opened my brand new laptop today, plugged it in, and pushed power. Power light came on but nothing else. It’s been in charger for 2 hours and still nothing. Please help!
Welcome to HP Community
I have gone through your Post and I understand your concerns
The Notebook should Power On and boot up with the AC Adapter connected
Please perform a Power Drain and check if that helps
If the issue persists please contact the Store you purchased it from for a replacement since it's brand new
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToadI Am An HP Employee
Didn't find what you were looking for?
Ask the community