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Drinkwater
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Message 1 of 2
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New motherboard

HP Recommended
HP envy 17
Microsoft Windows 8.1 (64-bit)

Hi

I have bought a replacement motherboard from ebay as i had a fault on my board. No Audio.

My issue is now I want to put my current serial, product and model numbers.

I downloaded the toold however still doesn't give me an option to edit the numbers.

The F10 bios has the info but ctrl + A doesn't work.

How do I edit the numbers?

Envy 17-j053ea

 

Thank you

Richard

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,149 7,864
Message 2 of 2
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HP Recommended

@Drinkwater 

HP no longer distributes the files to do that -- as that is considered depot level stuff and HP does not want customers doing that.

 

Also, the licensed Windows version that came preloaded on your PC is an HP OEM Version -- and that license is tied to the original motherboard, not to the PC owner. When you toss away that motherboard, you toss away the license -- and HP will not provide you a second license. Since the versions of Windows you can buy will not activate with the embedded HP OEM license, you will have to buy a Retail version of Windows, and a license to go with it. You will then have to replace the installed Windows version on your laptop with the version you bought and license it. We are not able to assist in any of that work.

The bottom line is the process is a lot more difficult than simply swapping one part for another.



I am a volunteer and I do not work for, nor represent, HP
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