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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Newly Purchased HP Omen 16 Black Screen

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06-03-2024 11:53 AM - edited 06-03-2024 11:58 AM
It's been barely 20 days since I purchased a HP Omen 16 Ryzen 7 6800H RTX 3070 ti laptop. Only upgraded it with 1 TB SSD. Had no issues since then until now, when I turned on the laptop and it boot up with black screen. Had to force shut down with power button and power on again for display to show up.
All the drives are updated. The bios is updated as well. This issue gave me a heart attack. How can this newly purchased machine suffer from display/motherboard issue? What if it shows up again? Will HP provide a refund?
Fun fact: I always kept keyboard lights off, but after this issue, they automatically turned on. What? The fact that all this happening on such an expensive machine is scaring me off. I loved my previous HP laptop and don't want to regret this purchase.
06-03-2024 02:50 PM - edited 06-03-2024 03:00 PM
I upgraded bios to latest version F20 yesterday, can someone provide a link to older bios so I can downgrade?
Model- HP Omen 16-n0123AX
Edit: Found it with Microsoft CoPilot because HP support now is useless.